Saturday, August 31, 2013

Don't shop at No More Rack!!!

I feel like I need to warn all my readers about nomorerack.com. I had never used them before but I buy a lot of items online. I also saw an ad that stated the discounts you can get from shopping with them. Lets face it, it's just silly to pass up a bargain. While looking at the site I saw a 16 mega pixel Fuji digital camera bundle. I had been looking for a better camera. I also wanted one of the more professional style ones opposed to the point and shoot I currently used. I felt the price was right as well $179 plus $2 shipping for the camera and bundle. The bundle included a 8 gig SD card, table tripod, cleaning kit, SD reader, and camera bag.

To my surprise I received the camera in 3 days! I'm so excited and can't wait to use it. As I was unpacking the box; I discover the bundle is missing items. As I started to put batteries in the camera I discover it's the wrong camera this one is a 14 mega pixel. I go to the website to discover they offer 24/7 customer service. So even though its after 9pm on a Saturday; I can get customer service. How cool is that? I send an email which I hear back in about 3 hours. I read the email which said to return the camera and once it's received they will refund my money since they don't make exchanges. Ummm What?

So I call the 800 number on Sunday morning because silly me I thought maybe she misunderstood what happened. I get a rude girl who tells me the same thing the email said but also talks to me like I'm a child. I said to her but it wouldn't really be an exchange since they sent me the camera bundle that was $94 instead of what I ordered. She at that time told me that they don't do exchanges for any reason, I can always reorder the camera but they wouldn't advise it since she can't guarantee that I would get the right camera. At this point I asked for a supervisor. It took me an additional 10 minutes before I got a supervisor because she didn't want to transfer me telling me that she would just tell me the same thing.

When I finally did get the supervisor she was in her car with the windows open and the phone on speaker so the connection wasn't very good. She did tell me the same thing and I said that it wasn't very good customer service. She informed me that was the way they were. She also told me to return the camera and she would even refund my return shipping. Isn't that nice? So since I hate going to the post office for the most part I suggested since the camera was still a bit better then mine she just refund me the difference and I keep it. She said they can't do that if I want to keep the camera that is up to me but there wont be any kind of refund. I asked how long it would take to get my refund returned to me. I was told it could take up to 3 weeks; however if the camera gets misplaced or lost the refund will take longer if I get it at all. Lost returns are not refunded. I said to her that I didn't want to deal with her anymore I would just talk to paypal.com since they are how I paid for the item.

I have to say PayPal is the best which is why if paying through them is an option I always use it. I called to file a dispute. I spoke to a nice guy named Wayne. He agreed with me that they were trying to do a bait and switch. He also said I was being more then reasonable with requesting the difference. He sent a contact letter to Nomorerack.com to try to work something out. They refused to refund the difference so I ended up having to send the camera back since I refuse to pay almost double for it. Which paypal told me to get a tracking number for the camera send it to them so they can refund my money once it is delivered and they are refunding my shipping as well.

In the mean time I went on walmart.com looking to see what camera's they have. I found the same camera I wanted plus a camera case, 8 gig SD card, and batteries for the same amount. Its also brand new. That was another thing the camera they sent me was refurbished.  I received the new camera in 3 days as well. It takes wonderful crisp pictures.

Oh and on another side note after I had ordered the camera but before I knew they were a total pain to deal with I placed 2 more orders. 1 order was totally drama free. However the other order was 3 items. I got an email stating 2 of the items were shipped together however when the package arrived it wasn't big enough for 2 items. I contacted them again. I was told they would email distribution to try to find out what happened to my missing shower head. I contacted them 3 days ago on this issue, I haven't heard back yet. If it doesn't show up or they don't contact me after my last item arrives on Wednesday, I will be talking to PayPal again. They already told me that I need to do an additional dispute.